Full Terms and Conditions

These are the terms and conditions (“Rules”) that apply to Cinch’s Matchday Memories competition (“Promotion”). By entering the Promotion, each entrant agrees to these Rules and confirms they have read and understood the Cinch Privacy Notice at https://www.cinch.co.uk/privacy. Please also see how we limit our liability in the “Liability” section below.

Promoter: Cinch Cars Limited, a company registered in England (company no. 11520330) with its registered office address at Form 2, 18 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, RG27 9XA (“Cinch”).
Entry period: The Promotion opens for entry at 08:00 on 10th March 2023 and closes at 23:59 on 10th April 2023 (“Entry Period”).
Eligibility: Entry is open to legal residents of Great Britain (England, Scotland and Wales only) who are at least 18 years old at the time of entry. The Promotion is not open to employees and contractors of Cinch, Tottenham Hotspur Football Club or Crystal Palace Football Club, their families and households and anyone else professionally involved or associated with the Promotion. Cinch reserves the right at any time to require proof of eligibility in such form as Cinch reasonably considers necessary.
How to enter: To enter the Promotion, entrants must visit the Promotion microsite at matchdaymemories.cinchpresents.co.uk during the Entry Period and enter the entrant’s name, email address, mobile number and supported team. A limit of one (1) entry per person applies to the Promotion. Cinch reserves the right at any time to disqualify anyone found to have entered more than once, including by using multiple accounts.
Prizes: There are 2 (two) prizes to be won in this Promotion, consisting of the following prize elements (“Prizes”) for each winner:
1. 2 (two) general admission tickets for the winner aged 18+ and 1 (one) junior guest aged 5-15 (at time of event) to Tottenham Hotspur v Crystal Palace on 6th May 2023 at 15:00 at Tottenham Hotspur Stadium, 782 High Rd, London N17 0BX. (Date and time may be subject to change due to broadcast selections, Cinch will contact the winner if the details change)
  1. 1 (one) winner will win tickets in the home end (Tottenham Hotspur)
  2. 1 (one) winner will win tickets in the away team end (Crystal Palace)
2. Mascot experience for junior guest aged 5-15 (at time of event) to walk onto pitch as team mascot representing either Tottenham Hotspur Football Club or Crystal Palace Football Club
  1. 1 (one) winner will win mascot experience for Tottenham Hotspur
  2. 1 (one) winner will win mascot experience for Crystal Palace
3. Home kit for juniors for the team they are representing
  1. 1 (one) winner will win kit for Tottenham Hotspur
  2. 1 (one) winner will win kit for Crystal Palace
Prize conditions: The following conditions apply to the Prizes:
1. Matchday memories is an age-restricted event. The winner must be at least 18 years old to enter and the guest must be between the ages of 5-15 to attend ‘Matchday Memories’. Matchday Memories will be operating “Challenge 25”, which requires any winner who looks under the age of 25 to provide a valid form of identification to prove that they are at least 18 years old.
2. The Prize excludes all costs and expenses incurred by the winner and guest that are not expressly set out above, including: (i) any additional transportation; (ii) any additional food and beverages; (iii) any additional overnight accommodation; (iv) travel and medical insurance, visas and any other required travel documents; (v) any required COVID-19 testing; (vi) any additional discretionary spending; (vii) tips and gratuities; and (viii) any related taxes.
3. The winner and guest are solely responsible for ensuring that they are able to travel at the appointed time on the relevant dates. No alternative times and dates are available. The winner and guest are solely responsible for making all travel and other arrangements necessary to attend.
4. All elements of the Prize must be used in the same itinerary. The winner and guest are not entitled to receive any unused portion or element of the Prize.
5. The Prize is non-transferable, non-refundable, non-exchangeable and no cash alternative is available. However, if Cinch considers it appropriate, or if it becomes necessary for reasons beyond Cinch’s control (e.g. where the Prize or any element of the Prize becomes unavailable for any reason including as a result of COVID-19 restrictions), the Prize (or any element of the Prize), a Prize may be varied or swapped for a suitable alternative in Cinch’s discretion. This may happen, for example, if the Prize or any element of it becomes unavailable due to COVID-19 restrictions or poor weather conditions.
6. Cinch is not responsible for any COVID-19 related travel testing or restrictions applicable to the winner and/or guest, including, but not limited to any quarantine or isolation-related costs or conditions. The winner and guest are responsible for ensuring that they adhere to all applicable COVID-19 related laws, rules, procedures and protocols relating to the Prize.
7. The winner and guest are responsible for their own behaviour and must take reasonable care when attending the event. Cinch reserves the right in its absolute discretion to exclude the winner and/or their guest from participation in any aspect of the Prize if they fail to comply with the directions of Cinch, the venue operator or any other party associated with the Prize, or if the winner and/or their guest act in a manner that is dangerous to themselves or to the public or is, in the opinion of Cinch and/or the venue operator, anti-social in any manner or likely to cause a disturbance or nuisance to others. In the event of a breach of these Terms, the ticket terms and/or any applicable law the winner and/or guest may be refused entry to or required to leave the event. Cinch will have no liability to the winner or guest if the winner and/or guest are unable to receive the full benefit of the Prize or are denied entry to, or are asked to leave, the venue as a result of a failure to abide by the ticket terms, any applicable law or as a result of inappropriate behaviour.
8. The winner and guest hereby agree to the standard Ticketing Terms & Conditions (which can be found here - https://www.tottenhamhotspur.com/fans/membership/membership-terms/) and Tottenham Hotspur’s Ground Regulations (which can be found here - https://www.tottenhamhotspur.com/the-stadium/ground-regulations/)
Winner selection: All eligible entries will be entered into a random draw to select the winners on Tuesday 11th April 2023. The winners will be the entrants whose names are drawn at random from all eligible entries.
Winner notification: The winner will be notified by text message and/or telephone call and/or email using the contact details collected at the time of entry within 48 hours of the completion of the winner selection process. Cinch will make reasonable efforts to contact the winners, but it is the winner’s responsibility to monitor their text messages, voicemail and email address (including spam folder) and voicemail for receipt of the notification.
Claiming the Prize: The winner must claim their Prize within 72 hours of Cinch’s initial win notification by providing the information requested in the win notification. If the winner fails to claim the Prize or fails to provide any information required by Cinch by the claim deadline, Cinch reserves the right to disqualify the winner and select an alternative winner. The alternative winner will be selected using the same process as the original selection process and must claim the Prize within 72 hours of Cinch’s win notification.
Prize delivery: Cinch will contact the winner with details on how to claim the prize after the Winner Selection Process. The winner will be sent confirmation to the email address nominated by the winner to confirm receipt of their prize acceptance. To obtain entry to the event, the winner and guest must present on arrival the confirmation email. No entry will be granted without a printed or digital confirmation. The ticket element of the Prize will be sent as a digital ticket to the email address nominated by the winner when claiming the Prize at least 5 days prior to the date of the event (subject to receipt of a valid claim). To obtain entry to the event, the winner and guest must present on arrival a printed copy of the tickets or the digital tickets contained in the email. No entry will be granted without a printed or digital ticket.
Liability: Nothing in these Rules limits or excludes any person’s liability for death or personal injury caused by negligence, for fraud or for any matter for which liability cannot be lawfully limited or excluded. In particular, consumers have legal rights in relation to products that are faulty or not as described and services which are not performed with reasonable care and skill and these legal rights are in addition to and are not affected in any way by anything contained in these Rules. However, to the fullest extent permissible by law, Cinch will not be liable for: (i) any loss or damage caused by a third party who is not acting on behalf of or under the direct instructions of Cinch; (ii) any loss or damage occurring as a result of the winner taking up and using any third-party product or service forming part of the Prize (except where caused by the negligence of Cinch, its agents or distributors or that of their employees); (iii) any loss or damage caused by any event or circumstance beyond Cinch’s reasonable control; (iv) any loss of profits or revenue, loss of anticipated savings or loss of goodwill; or (v) any unavailability of Cinch’s websites, apps or social media accounts. Further advice about consumer rights is available from any local Citizens’ Advice Bureau (https://www.citizensadvice.org.uk/) or local Trading Standards office (https://www.gov.uk/find-local-trading-standards-office).
No endorsement: The Promotion is in no way sponsored, endorsed, administered by or associated with any social media platform or any other third party. All third-party trademarks and other intellectual property rights are hereby acknowledged. Use of and entry to promotions via social media platforms is always subject to the rules, terms and policies of those platforms. By participating in the Promotion, entrants are providing information to Cinch, not to the relevant social media platform. To the maximum extent permitted by applicable law, the relevant social media platforms shall have no liability to any person in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, damages and other liabilities.
Cancellation and variation: Cinch reserves the right to vary, suspend or cancel the Promotion and/or these Rules if it considers it necessary or appropriate to do so, including if there is any actual or anticipated breach of applicable law or if variation, suspension or cancellation is necessary due to an event outside Cinch’s reasonable control. In the event of cancellation, Prizes may be awarded to winners drawn from entries received prior to cancellation.
Disqualification: Without limiting the options available to Cinch, Cinch reserves the right at any time to disqualify entries or entrants that Cinch regards as being in breach of these Rules, any applicable laws, any terms and conditions referred to in these Rules and/or the spirit of the Promotion. Cinch also reserve the right to disqualify any entry at their absolute discretion from a person who is the subject of a stadium banning order, or is otherwise prohibited from attending football matches, by Tottenham Hotspur Football Club, any other professional association football club or any competent authority.
Interference with the Promotion: Any attempt to damage or undermine the content or legitimate operation of the Promotion is prohibited and may also be a violation of criminal and/or civil laws. Cinch reserves all its rights and remedies to deal with breaches or suspected breaches of this section including, without limitation, to exclude any entrant or winner believed to be associated with such activity.
Publicity: By entering the Promotion, each entrant agrees that, in the event of a win, Cinch shall be entitled (but not obliged) to announce their names (and/or social media handles) on Cinch’s websites and social media. The entrant may also be asked (without further reward) to take part in reasonable publicity connected with the Promotion, such as to have their name and/or image, together with a short statement about their win, featured on Cinch’s websites and/or social media.
Disclosure of winner’s details: By entering the Promotion, each entrant acknowledges that in the event of a win their surname and county of residence may be disclosed to persons enquiring, where permitted by law. Any entrant may object to their information being made available in this way or may request that the amount of information made available be reduced, by contacting Cinch using the contact details at the end of these Rules. In these circumstances, the entrant acknowledges that Cinch may nevertheless disclose the relevant information, and the entrant’s entry, to the Advertising Standards Authority (and/or any other competent authority) if required to do so. By way of example, this may happen where Cinch is required to demonstrate that it has awarded any advertised prizes. To request disclosure of winner details, enquirers must submit a request to events@cinch.co.uk within one (1) month following the end of the Entry Period. Details will only be disclosed (if permitted by law) after all Prizes have been awarded.
Personal data: Entrants acknowledge that any personal data processed in connection with the Promotion will be processed in accordance with Cinch’s Privacy Notice, which is available at https://www.cinch.co.uk/privacy. The names of the winners and their guests will also be provided to the relevant event organiser to enable them to issue the tickets. For more information about how the event organiser will process personal data, please see the event organiser’s privacy notice on their website.
Accessing these Rules: Any website on which these Rules are posted is only intended to be accessed from Great Britain and where permitted by law. Cinch makes no representation that materials relating to the Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited.
Severance and waiver: If any part of these Rules is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the rest of these Rules will not be affected. Cinch’s failure to enforce any term of these Rules will not constitute a waiver of that provision.
Disputes: Subject to the “Law and Jurisdiction” section below, if there is a dispute about the Promotion or these Rules, Cinch’s decisions are final. If there is a conflict between these Rules and any other document referred to in these Rules, these Rules take precedence to the extent necessary to resolve the conflict.
Law and jurisdiction: The Promotion and these Rules are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that residents of Scotland may also bring proceedings in the Scottish courts.
Contact: Enquiries about the Promotion can be sent to Cinch at: events@cinch.co.uk.